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At Find a Carer, your experience and satisfaction are at the heart of everything we do. This portal is designed to make it easy for you to share your thoughts, report issues, and offer suggestions. Whether you’re here to submit a complaint, request a feature, or provide general feedback, we’re listening.
How It Works: Simply select the type of request you’d like to make, and provide as much detail as possible. Our team will review your submission and get to work on addressing your needs. Each piece of feedback helps us improve our service, and we’re committed to providing timely responses to ensure your voice is heard.
Thank you for helping us create a better experience for everyone at Find a Carer!
If you would like to speak to someone over the phone, please call 1300177877
General
Incident
Report significant incidents in line with SIRS (Serious Incident Response Scheme) requirements, including any events of abuse, neglect, or harm affecting care recipients.
This form is required under Australian law as part of the Serious Incident Response Scheme (SIRS), which mandates the reporting of serious incidents in aged care. It ensures the safety and well-being of care recipients by documenting and addressing incidents such as abuse, neglect, or harm. Completing this form helps fulfills your legal obligation and supports a safer, more accountable care environment.
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